I want to query a transaction on my Bee card account, who should I contact? Updated 11 January 2021 19:22 If you have any queries about your Bee card account, please contact the Bay of Plenty Regional Council on 0800 884 880. Related articles How long does it take for a top-up to show on my Bee card? What happens to my personal information and travel history? Is my balance protected if my Bee card is lost, stolen, or damaged? Can I have multiple Bee cards attached to one account? What concession and discounts are available?