Can I request a change to my route, including the route it travels or the number of stops it makes? Updated 26 January 2021 03:07 If you would like to suggest a change, please let us know by calling us on 0800 4 BAY BUS or emailing firstname.lastname@example.org and we will look into the suggestion. You can also use the online feedback form. Related articles My route is not on the list - does this mean it has stopped? How many students are allowed to get on a bus? Where do I catch the bus in the mornings? Can I use a school bus if I am not a school student? Who is responsible for my child between my front door and the school gate?