Can I request a change to my route, including the route it travels or the number of stops it makes? Updated 26 January 2021 03:07 If you would like to suggest a change, please let us know by calling us on 0800 4 BAY BUS or emailing email@example.com and we will look into the suggestion. You can also use the online feedback form. Related articles COVID-19 Alert Level 2 update for people who use public transport in the Bay of Plenty My route is not on the list - does this mean it has stopped? How many students are allowed to get on a bus? School bus routes 2021 Where do I catch the bus in the mornings?