Messages for our passengers
- You should not travel on public transport if you are feeling unwell.
- Physical distancing on public transport in the Bay of Plenty is not required at alert level 1.
- Face coverings are mandatory under alert level 1.
- Urban buses will display QR codes for Contact tracing.
- The Government has advised that at Alert Level 1 people should keep a record of their journey.
- Your registered Bee card can work as your contact tracing log.
- If you do not have a Bee card you can register your travel with us at: Passenger Contact Tracing.
- Or you can scan using the QR code on the bus.
- Bee cards are the safest and fastest way to pay for your bus travel.
- Cash is accepted on the bus for fares and Bee card top ups.
- Vehicles will continue to be cleaned regularly in accordance with Ministry of Health guidance.
- Bay Hopper school bus services are operating as normal.
Messages for our Total Mobility operators and clients
- Face coverings are still a mandatory requirement for drivers under alert level 1.
- Passengers on Total Mobility services are not required to wear a face covering
- It is recommended that you still keep track of your travel for contact tracing.
- All taxis will be required to display a QR code for the COVID Tracing app. If you choose not to use the app then please keep a written record of your journey.
- COVID-19 is still out there, so we all need to remain vigilant. Remember that you can spread the disease without knowing you have it.
- When travelling, keep your distance from people you don’t know well, maintain good hygiene and track your journey.
- There is no change you will still swipe your Total Mobility card at the start of each trip like normal. Please stay informed about the latest COVID-19 information, this website will be updated regularly.
If you cannot find the information you need on our website our call centres are open and customers can speak to us by calling 0800 4 BAYBUS (0800 4 229 287) Call centre hours between 6 am and 10 pm Monday to Sunday.
The best place to find the latest information about the COVID-19 situation in New Zealand is on the Government’s special COVID-19 website at covid19.govt.nz