At COVID-19 Alert Level 2 you should not travel on public transport if you are feeling unwell. Their may be some minor disruptions while we put in place the required measures.
Information for our passengers and parents of school children who travel by bus
The Government has advised we all need to remain vigilant in the battle against COVID-19. Their advise when travelling also applies when using our buses and is below:
- Be kind and patient with each other and transport staff.
- Observe physical distancing measures at terminals, stations, and airports, (e.g our bus interchanges and stops).
- Where it is possible to do so, keep your distance from other passengers on board public transport services.
- Wear a face covering while on public transport.
- Keep a record of where they go and their interactions on the NZ COVID Tracer App.
- Including scanning QR codes (which are on all our buses)
- Manually recording travel information in the NZ COVID Tracer App (where QR codes are not available);
- OR keep a manual record if you do not have a smartphone.
- Practice good hygiene and follow Ministry of Health advice.
- This includes washing and drying their hands thoroughly with soap and water (or hand sanitiser if soap and water not available).
- Coughing and sneezing into their elbow and not touching their face.
- Plan ahead, and allow extra time to ensure their journey is as comfortable as possible.
Physical distancing does not need to be observed on board public transport services at Alert Level 2 (and which are not travelling to, from, or through Auckland); however, passengers are still encouraged to physically distance where possible.
Schools are required to create a list of which school bus services each student uses to travel to and from school, to facilitate contact tracing if required. Student are encourage to record their journey by:
- Scanning the QR Code on the buses, (we strongly recommend this)
- Using their registered Bee card which will work as a contract tracing log.
- if you do not have a Bee card travel can be registered with us at: Passenger Contact tracing
- When using public transport under Alert Level 2 face coverings are required for anyone aged 12 years or older.
- This is on all bus services except the blue Bayhopper dedicated school buses in Tauranga. If your regular school bus is a blue Bayhopper school bus face coverings are not required.
Vehicles will continue to be cleaned regularly in accordance with Ministry of Health guidance.
Total Mobility services are available at alert level 2. For additional information click here
For information specific to Tauranga school bus services please review the information on the Tauranga School Bus Route 2021 page
All information and updates will be posted to our website under Latest News or Service Updates. If you cannot find the information you need on our website our call centres are open and customers can speak to us by calling 0800 4 BAYBUS (0800 4 229 287) Call centre hours between 6 am and 10 pm Monday to Sunday.
On behalf of BOPRC Transportation team and all hard-working bus and cleaning staff and bus drivers, thank you for your patience and understanding.