Yes, disability awareness training is provided. It is generally accepted that driver training is needed to be certain a good quality service is maintained and that taxi operators are conscious of and responsive to the difficulties that people with disabilities face.
If you are not satisfied with the service given by the taxi company, you should contact the taxi company first. Otherwise call the Total Mobility Coordinator on 0800 884 880 or send an email to TM.Admin@boprc.govt.nz